Terms and Conditions

Welcome to Han Sewn- Sewing and Embroidery. By purchasing our handmade products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

Handmade Products

All of our items are handmade with care. Because each product is individually crafted, slight variations in color, pattern placement, stitching, and size may occur. These differences are a natural part of handmade craftsmanship and are not considered defects.

Product Descriptions

We make every effort to accurately describe and photograph our products. However, colors may vary slightly depending on your device's screen settings.

Please review all product descriptions, measurements, and personalization details before placing your order.

Orders

Orders are processed after payment has been received.
Customized or personalized items cannot be changed once production has begun.
We reserve the right to cancel any order due to pricing errors, product availability, or suspected fraudulent activity. If an order is canceled, a full refund will be issued.

Processing Time

Processing times vary depending on the item and current order volume. Estimated production times are provided with each listing. Shipping times begin after your order has been completed.

Shipping

Once your order has been shipped, you will receive tracking information (when available).

We are not responsible for:

Delays caused by the shipping carrier
Incorrect shipping addresses provided by the customer
Lost or stolen packages marked as delivered

Customers are responsible for ensuring that their shipping address is accurate before placing an order.

Custom & Personalized Orders

Custom and personalized items are created specifically for you. Please double-check all names, initials, colors, measurements, and design selections before submitting your order.

We are not responsible for errors provided by the customer.

Intellectual Property

All designs, photographs, logos, product descriptions, and website content are the property of Han sewn-Sewing Embroidery and may not be copied, reproduced, or used without written permission.

Care Instructions

Please follow any care instructions included with your handmade item. Improper washing, drying, or use may reduce the life of the product and is not covered under our return policy.

Return Policy

Because our products are handmade, we want you to be happy with your purchase.

We accept returns on eligible, non-custom items within 14 days of delivery.

To qualify for a return:

Item must be unused and in its original condition.
Item must be returned with original packaging whenever possible.
Customer is responsible for return shipping costs unless the item arrived damaged or we made an error.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made items
Items marked as Final Sale
Used, washed, or damaged items (unless damaged during shipping)

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will work with you to provide a replacement, repair, store credit, or refund, depending on the situation.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange, please contact us to arrange the process.